Not everyone who sells real estate is a REALTOR®. Possessing a real estate license does not afford instant REALTOR® status. A REALTOR® is a member of a local, state, and national professional trade associations. Only members of the National Association of REALTORS® subscribe to and are bound by NAR’s strict Code of Ethics in their dealing with clients, customers, the public, and with each other.
Ethics
• Code of Ethics (NAR)
• Before You File an Ethics Complaint (NAR)
This brochure explains alternatives to consider before filing an ethics complaint, as well as what to expect after filing a complaint.
• Consumer and REALTOR® Ombudsman Hotline
Occasionally, consumers may find themselves in a dispute with a REALTOR®. The C.A.R. Ombudsmen are volunteers that serve as a neutral and independent voice to answer consumer or REALTOR® questions, improve communication between parties, and suggest possible ways to resolve issues.
• C.A.R. Code of Ethics and Arbitration Manual (Summary) (C.A.R.)
Procedures for processing complaints alleging violations of an Association’s bylaws.
• Sanctioning Guidelines (NAR)
While NAR does not recommend specific discipline for certain offenses, it does outline key points to be considered with respect to discipline.
Arbitration
• Duty to Arbitrate (NAR)
From Part Ten, Section 44 of The Code of Ethics & Arbitration Manual.
• Arbitratable Issues (NAR)
From Appendix I to Part Ten of The Code of Ethics & Arbitration Manual.
• No Findings of Fact in Arbitration Awards (NAR)
From Appendix IV to Part Ten of The Code of Ethics & Arbitration Manual.
• Mediation as a Service of Member Boards (NAR)
From Appendix VI to Part Ten of The Code of Ethics & Arbitration Manual. For more information go to the Mediation page.
Statements of Professional Standards Policy
• View the complete listing of Professional Standards Policy Statements (NAR)
.