TIGAR REALTORS® pledge to uphold the strict National Association Code of Ethics. Complaints and disputes may arise between Agents and their clients. If you believe a TIGAR REALTOR® has violated the Code of Ethics or would like to settle a dispute with an agent, TIGAR can guide you through the entire process. TIGAR is happy to assist you with the information you need to resolve your issue. Please review the services TIGAR offers below.
TIGAR Governing Documents
REALTOR® Ethics – Ethics Complaints
REALTORS® adhere to rigorous standards outlined in the Code of Ethics. If a REALTOR® fails to meet these standards, there are several options to resolve your dispute:
Contact the Broker:
Reach out to the REALTOR’S® broker and inform them about the situation. This step may lead to a swift resolution. You can look up the agent’s broker by visiting the Department of Real Estate website.
Utilize the C.A.R. Ombudsman Program:
This program is available exclusively for California Association of REALTORS® (C.A.R.) members. A C.A.R. ombudsman will work closely with both parties to find a resolution for non-legal disputes. If you wish to engage an ombudsman, please click here.
File an Ethics Complaint:
If you are a REALTOR®, we highly recommend contacting the Peer-To-Peer Ethics Infoline. A C.A.R. member will assist you in determining which articles of the Code of Ethics, if any, have been violated.
We want to inform you about the process for addressing ethics complaints within C.A.R. It is our responsibility to enforce the Code of Ethics for our esteemed members and take appropriate disciplinary action if violations are found. However, please note that if the member in question is also associated with another association, we must notify that association as well.
It is important to understand the scope of our authority. While we diligently enforce the Code of Ethics, we have certain legal limitations. We do not possess the authority to conduct hearings to determine violations of the law, enforce contracts, or award monetary damages to any party involved in a case. These powers are reserved for the courts and/or state licensing authorities. Additionally, the revocation of an individual’s real estate license falls under the jurisdiction of the California Department of Real Estate.
Seeking Help with Filing Your Ethics Complaint:
An Ethics Advocate is available to guide you through the disciplinary hearing procedural process. Please note that an Ethics Advocate does not replace the role of an attorney. If you choose to hire an attorney, you may still engage an Ethics Advocate to provide additional support. Request an Ethics Advocate
Schedule time with our C.A.R. Professional Standards Consultant:
(Review additional information about the complaint process)
We understand that commission disputes can arise in the real estate industry, and we want to provide you with guidance. It’s important to remember that determining the main reason for a sale involves various factors and is not solely based on one aspect.
If you find yourself in a disagreement about commission entitlement, we encourage you to prioritize the completion of the sale and resolve the issue afterward. It’s best to let the transaction proceed smoothly while you work towards a solution.
In situations where two brokers claim to be the main reason for the sale, the details of the transaction and the relationships between the parties will be carefully considered. We understand that it’s not just about showing the property, but also the communication and connections involved. A panel will thoroughly assess all relevant factors to determine the deserving party for the commission.
It is crucial for real estate professionals to inquire whether buyers are already working with another broker and to maintain open and effective communication with their clients. Building strong relationships and keeping clients informed can help avoid disputes and promote a positive experience for everyone involved.
If a dispute does occur, we advise against interfering with the sale and recommend following the procedures established by the REALTOR® association. Before considering arbitration, we suggest initiating a conversation between brokers as it can often lead to a swift resolution.
In cases where a broker-to-broker discussion does not resolve the issue, we highly recommend mediation. Mediation provides an opportunity for both parties to actively participate in finding a mutually agreeable outcome, in contrast to arbitration where only one party prevails.
If you are still unable to find a resolution you can request arbitration.
Mediation is a settlement process in which a neutral person, the mediator, helps the participants to negotiate a settlement of their dispute. Mediation is an entirely non-binding process. In other words, the participants are under no obligation to reach a settlement, nor will a settlement be imposed upon the participants by the mediator. Upon successful conclusion of the mediation session, however, the participants may voluntarily enter into a written agreement that is enforceable as a legally binding contract.